99.95% Uptime Guarantee
We are serious about ensuring your domains are accessible 24 hours a day, 365 days a year. If our server is unreachable more than 20 minutes in a month as a result of a failure of our network or equipment we will credit your account for one free month.

Why don't we provide a 100% uptime guarantee? There are times when it is necessary to update server software to improve functionally or increase security. These updates generally require restarting the server, which takes the server offline for about 5 minutes. Unless there's an emergency, server updates take place between the hours of midnight and 4 AM, Pacific time.

You should be aware that Intelligent Hosting is not responsible for outages elsewhere on the Internet that hinder access to your account. The Internet is shared by many providers; we can only guarantee what we can control.