Why don't we provide a 100% uptime guarantee? There are times when it is necessary to update server software to improve functionally or increase security. These updates generally require restarting the server, which takes the server offline for about 5 minutes. Unless there's an emergency, server updates take place between the hours of midnight and 4 AM, Pacific time.

You should be aware that Intelligent Hosting is not responsible for outages elsewhere on the Internet that hinder access to your account. The Internet is shared by many providers; we can only guarantee what we can control.

* Uptime guarantee subject to the following conditions: If your website is unreachable more than 20 cumulative minutes in a month as a result of a failure of our network or equipment we will credit your account for a month of free hosting. This guarantee is your sole and exclusive remedy for any and all downtime. Intelligent Hosting is not responsible for outages elsewhere on the Internet that hinder access to your account; we control only our links to the Internet, our network hardware, and our servers. Uptime guarantee applies to virtual hosting accounts only.